FAQ

Frequently asked questions

How is tile priced and sold?

Tile is priced per square foot and sold by the box. Each product page shows the per-square-foot price and how many square feet a box covers. We recommend ordering about 10% extra for cuts, waste, and future repairs, since exact dye-lot matches later aren't guaranteed.

How do I know how much to order?

Measure the square footage of your space, add 10%, and divide by the box coverage shown on the product page — or use the calculator on each product page. Not sure? Call us at (954) 626-0136 and we'll help you figure it out.

Do you deliver?

Yes. We offer flat $150 delivery across Miami-Dade, Broward, and Palm Beach counties, free showroom pickup at 617 E Sunrise Blvd, and freight quotes for addresses outside South Florida. Local delivery is curbside — moving the tile inside is the customer's responsibility, so please have help on hand.

What do I do when my delivery arrives?

Inspect every box and photograph any cracked or broken tile before you sign for the delivery, note the damage on the receipt, and email photos to sales@thetilestores.com within 24 hours. This lets us file a freight claim and send replacements quickly. Signing a clean receipt without noting damage may waive the claim.

Can I get samples first?

Absolutely — samples ship by UPS/FedEx and usually arrive within a few business days, or take them home from the showroom. Tile looks different in your own light, so we always recommend sampling before a full order.

What's your return policy?

Unopened, full boxes of standard stock may be returned within 30 days (a restocking fee applies), in original packaging with your receipt. Special orders, opened or partial boxes, cut or installed tile, and clearance items are non-returnable. Slight variation in tone and shade between production runs is normal and not a defect. See our full Refund and Shipping policies for details.

Do you work with designers and contractors?

Yes — see our Trade & Contractor Program for trade pricing, sample boxes, and priority inventory. Email sales@thetilestores.com to open an account.

Still have questions?

Call (954) 626-0136, email sales@thetilestores.com, or visit us at 617 E Sunrise Blvd, Fort Lauderdale.