FAQ
Frequently asked questions
Everything you need to know about buying, receiving, and living with tile — answered by the team at our Fort Lauderdale showroom. Start with the quick answers below, or dive into a topic for the full list of 150+ questions.
Browse by topic
- Tile Buying & Pricing — per-sq-ft pricing, boxes, how much to order
- Porcelain Tile Basics — durability, ratings, water resistance
- Marble-Look & Stone-Look — porcelain vs. real stone, finishes
- Wood-Look, Vinyl & Laminate — comparing floor types for Florida
- Sizes & Formats — 12x24 to 48x48, large-format questions
- Delivery & Shipping — $150 flat South Florida delivery, arrival day
- Orders, Returns & Refunds — policies in plain English
- Installation & Prep — subfloors, grout, finding an installer
- Care & Maintenance — cleaning, grout care, long-term upkeep
- Showroom, Trade & Projects — visits, samples, contractor pricing
The quick answers
How is tile priced and sold?
Tile is priced per square foot and sold by the box. Each product page shows the per-square-foot price, the per-box price, and how many square feet a box covers. We recommend ordering about 10% extra for cuts, waste, and future repairs.
How do I know how much to order?
Use the "How many boxes do I need?" calculator on every product page — enter your room's square footage and it computes the boxes, waste included. Or call us at (954) 626-0136 and we'll figure it out together.
Do you deliver?
Yes — flat $150 delivery across Miami-Dade, Broward, and Palm Beach counties, free showroom pickup at 617 E Sunrise Blvd, and freight quotes beyond South Florida. Local delivery is curbside, so have help on hand. More delivery questions →
What do I do when my delivery arrives?
Inspect every box and photograph any damage before you sign, note it on the receipt, and email photos to sales@thetilestores.com within 24 hours so we can file the claim and ship replacements fast.
Can I get samples first?
Absolutely — samples ship free by UPS/FedEx, or take them home from the showroom same-day. Tile changes with light; always sample before a full order.
What's your return policy?
Unopened full boxes of standard stock may be returned within 30 days (restocking fee applies). Special orders, opened boxes, cut or installed tile, and clearance items are non-returnable. Full returns FAQ →
Do you work with designers and contractors?
Yes — see our Trade & Contractor Program for trade pricing, sample boxes, and priority inventory, or email sales@thetilestores.com to open an account.
Still have questions?
Call (954) 626-0136, email sales@thetilestores.com, or visit us at 617 E Sunrise Blvd, Fort Lauderdale — Mon–Fri 9–6, Sundays by appointment.