Privacy Policy

The Tile Shop · 617 E Sunrise Blvd, Fort Lauderdale, FL 33304 · (954) 626-0136 · sales@thetilestore.shop Last updated: July 2026

The Tile Shop ("we," "us," "our") operates thetilestore.shop. This policy explains what information we collect, how we use it, and your choices.

Information we collect

• Information you provide: name, email, phone, billing and delivery address, and order details when you place an order, request a sample, request a quote, or contact us.
• Payment information: processed securely by our payment provider (e.g., Shopify Payments / Stripe). We do not store full card numbers on our servers.
• Automatically collected: device and browser information, IP address, pages viewed, and similar analytics data collected through cookies and similar technologies.

How we use your information

• To process, deliver, and support your orders, samples, and quotes.
• To communicate with you about orders, delivery scheduling, freight claims, and customer service.
• To operate, improve, and secure our website.
• With your consent where required, to send marketing about products, promotions, and showroom events. You can opt out at any time.

Cookies & analytics

We use cookies and comparable tools, including Google Analytics and advertising/measurement tools such as Google Ads and the Meta Pixel, to understand site usage and measure marketing. You can control cookies through your browser settings. Where required, we will request your consent for non-essential cookies.

How we share information

We share information only with service providers who help us run the business — for example payment processors, our delivery and freight partners, email/CRM tools, and analytics/advertising providers — under agreements that limit their use of it. We may also disclose information if required by law. We do not sell your personal information.

Data retention & security

We keep order and customer records as long as needed for business and legal purposes, and we use reasonable safeguards to protect your information. No method of transmission over the internet is 100% secure.

Your choices & rights

You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from marketing at any time, by emailing sales@thetilestore.shop. Depending on your state of residence, you may have additional rights under applicable privacy laws.

Children

Our site is intended for adults and is not directed to children under 16. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent version.

Contact

Questions about privacy? Email sales@thetilestore.shop or call (954) 626-0136.